What Should I Do

What Should I Do After a Death?

In the event of a death, there are certain steps you should follow.

If someone dies at home, you should call your GP, who can organise a medical certificate confirming the cause of death. When a person dies in hospital, the doctor on duty there will issue the medical certificate. Your doctor will then talk to you about when to contact a funeral director.

You are required to register the death with your local registrar within five days. You will need to make an appointment for this and must have the medical certificate with you. The registrar will then give you a green form called The Registrar’s Certificate for Burial or Cremation, which you will need to pass on to your funeral director as soon as possible. Your funeral director needs this form of authorisation to collect the deceased from a hospital mortuary, but you can instruct the Funeral director of your choice regarding the funeral arrangements before you register if you wish.

In the event of an unusual or sudden death, the Coroner’s Office will be informed and a post mortem may need to be carried out to establish cause of death. It is important to let your funeral director know if this is the case, as the funeral may need to be delayed.

Registry Offices

Registrars need to be notified of a death within five days. You can do this at any register office, although it is easier to use the one nearest to the home of the deceased in terms of paperwork. You usually need to make an appointment and the process will take around 30 minutes.

Here are the details of register offices within the region:

Southampton Register Office 6a Bugle Street Southampton SO14 2LX
Eastleigh Register Office Eastleigh Library Swan Centre Eastleigh SO50 5SF
Winchester Register Office Castle Hill The High Street Winchester SO23 8TJ

General Registration Enquiries

You can contact the Hampshire Registration Service between 8am and 8pm Monday to Friday, and 9.30am to 4pm on Saturdays. Please call 0300 555 1392

For more information on how to register a death, you can also head to: https://www.gov.uk/after-a-death/register-the-death


Our Professional Services

We provide all the professional services you need to ensure you pay a fitting tribute to your loved one.

This means we are on hand day or night to answer your worries, take care of arrangements, contact relevant people, organise paperwork and more. Our services are personal and sensitive and we can go through the preparations with you in the comfort of your own home or at our premises.

The professional services we provide include

  • Personal attention and support for all your arrangements and concerns
  • Completion of all necessary paperwork
  • Making arrangements with clergy, cemetery/crematorium and other agencies
  • Help and advice regarding registration of the death
  • Viewing in our chapel of rest at any time by arrangement
  • Receipt, listing and distribution of charitable donations
  • Placing obituary notices in the press
  • Ordering floral tributes
  • Collection of floral tributes after the funeral
  • Collection and retention of cremated remains
  • Advice regarding placing of ashes after cremation
  • Mercedes hearse and limousines in traditional black
  • Hearse for transportation of flowers if required
  • Traditional horse drawn funerals
  • We can arrange orders of service
  • Organising the removal of an existing memorial
  • Advice on Probate and DWP claims
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